How ChatGPT Can Help Your IT Service Management Performance

Learn how to use ChatGPT in ServiceNow and Service Management areas to improve efficiency. Read more.

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Course Skill Level

Beginner

Time Estimate

1h 11m

A experienced ITIIL instructor, with experience in asset &config , service management, service desk, problem. Also management of high profile deliverables through Agile.

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About This Course
Curriculum

About This Course

Who this course is for:

People working in IT Service Management teams
Anyone interested in utilizing ChatGPT
New job seekers looking to take advantage of ChatGPT in this evolution in the way we work

What you’ll learn:

Learn some prompts that will be helpful in each respective ITIL area
Learn how to use ChatGPT to the best effect
How ChatGPT can write scripts for ServiceNow
How ChatGPT can help with Excel

Requirements:

No prior knowledge is required to take this course

Want to stay ahead of the evolution and know how to use AI tools such as ChatGPT?

Want to improve your service management teams by using the latest tools?

Want to learn effective prompting?

This course is for you!

ChatGPT is about to revolutionize how we all work. You need to think about what you do next. Do you become part of the solution and learn how to enhance your services? Or be at risk of redundancy! This course will help!

In this course, I will show you how you could use ChatGPT to your advantage and improve your services.

I hope you enjoy the course.

I also value any feedback you may have and this course will be continually updated as AI evolves.

Our Promise to You

By the end of this course, you will have learned ChatGPT to improve service management performance.

10 Day Money Back Guarantee. If you are unsatisfied for any reason, simply contact us and we’ll give you a full refund. No questions asked.

Get started today!

Course Curriculum

Section 1 - Introduction
	Introduction	00:00:00
Section 2 - What Is ChatGPT And How It Will Help
	What Is ChatGPT And Why Is It An Evolution Of Tech	00:00:00
	Live Demo On ChatGPT	00:00:00
	Thinking About Your Own Setting	00:00:00
	Pre-Mortem Workshop	00:00:00
	Break Down Old Processes And Rationale With The 5-Why Workshop	00:00:00
Section 3 - ChatGPT Impact On Services
	Incident Management	00:00:00
	Change Management	00:00:00
	Asset And Configuration Management	00:00:00
	ServiceNow Prompts	00:00:00
	Live Demo Of Scripts And Formula Generation	00:00:00
Section 4 - BONUS Lecture
	Some Chat Prompts I Have Used Successfully	00:00:00